- Greets and route calls to specific departments. For example: Press 1 for Sales, Press 2 for Technical. You can create unlimited auto attendents and unlimited nested menus.

- You can create as many extensions as required. Therefore, a new employee can get their own dedicated line in less than 1 minute.

- Set different messages to play at different timings of the day. For example, you may like to play an after operating hours message or route certains calls to a different extension at different timings.

- Settings of the system can be done from any web browser whereever you are in the world. Just point and click.

- Greets and route calls to specific departments. For example: Press 1 for Sales, Press 2 for Technical. You can create unlimited auto attendents and unlimited nested menus.

- Employees can perform a remote connection via IP phone or softphone with the same extension.

- Callers place on hold will listen to pre-recorded music or customise sales message. Perhaps, this may be another free advertisement option for you!

- Transfer a call to any extension or PSTN/ Mobile Phone.

- Nested menus with different message and extension forwarding options can be easily created from any extension.

- If you are off from your extension, you may transfer the call to other extension you will be in or to your mobile phone.

- Voicemail can be checked via Phone, Dial in from remote site, or directly from any web browser.

- Voicemail can be attached as an audio message in your email.

- Calls can be monitored for internal purpose with the call recording function.

- Detail call records with numbers and duration of calls are recorded.

- Enjoy the convenience of conference calls without scheduling one. Anyone with an extension can schedule a conference call anytime, with the advantage that all inter-offices can be linked together.

- Incoming fax will be converted to PDF and deliver via email.

- This sopiscated call queue system is well equipped with:

• Agent Annoucement Broadcast - There will be an annoucement message for the agent before transfering the calls. For example, the following call is from the Sales Queue.
• Maximum Wait Time - This will allow a caller to wait for a specified time before a pull out.
• Maximum Allowed Callers - This will limit the number of callers in the queue.
• Call Recording - Incoming calls to agents can be recorded.

- Call Distribution to agents can be routed base on the following rules:

• Ring All - This will notify all agents till anyone of the agents answer the call.
• Ring at a time - Calls will be distributed to each agent at a time.
• Ring least calls - Calls will be routed to agent with the least calls.
• Ring least recent calls - Calls will be routed to agent with the least recent calls.
• Ring at a time with memory - Calls will be distributed to each agent at a time where it previously stopped.
• Ring randomly - Calls will be distributed on a random basis.

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