Frequently Asked Questions Q: What is VoIP? A: VoIP stands for Voice Over Internet Protocol. VoIP is a term used to describe the process of sending phone calls over the internet instead of PSTN. Q: What is PSTN? A: PSTN stands for Public Switched Telephone Network, this is the telephone system we have been using. Q: What is PBX? A: PBX stands for Private Branch eXchange. A PBX is a phone system that is used by companies to route and handle phone calls. Q: What is IP-PBX? A: This means that its a PBX system equipped with VoIP. Q: Can smaller companies afford an IP Network? A: Yes, you will be surprise to learn that WebVOIZE solution is priced comparable to traditional PBX system with the equivalent or not less functions. Q: What is the difference between WebVOIZE and host-based IP Telephony Solution? A: For a host-based IP telephony solution, you do not own the system and infrastructure, you only own the IP Phones. An IP Phone without infrastructure and system will not work on its own. WebVOIZE is a complete IP Telephony system which works on its own. Q: How does WebVOIZE help you to save money? A: WebVOIZE assists offices to make inter-offices calls connections via internet, therefore, the calls are totally zero. In addition, employees on the go will enjoy our telecommuters feature, which contribute substantial savings to your bottomline. Q: Is the voice quality poor? A: WebVOIZE solutions are based on the fifth generation of IP telephony. Therefore, the voice quality is if not better or the same as traditional phones. Q: Do I need a static IP to use WebVOIZE? A: Our system works with both static and dynamic IP. Our system detects and handles dynamic IP just like a static IP. Q: Can I plug my fax line into WebVOIZE? A: Yes, WebVOIZE will receive your incoming fax and converts them to PDF and send via email. Q: What do I get when I purchase WebVOIZE? A: You will get a complete WebVOIZE system pre-configured on a server customised to your requirements. Q: Do I need to configure any hardware? A: No, WebVOIZE is pre-configured according to your requirements, therefore, its a PLUG and PLAY system. Q: How many extensions can I set up? A: You can setup as many extensions as required. Therefore, adding an extension for new employee is a breeze. Q: How many voicemails are supported? A: Its virtually unlimited. This is because the system can be programmed to delete the voicemail once its being delivered by email. Q: Can I connect to multiple VoIP service providers? A: Yes, you may add according to your preference. In addition, you may set your own routing rules, this means that your calls will be routed automatically via the best value option before the next premium provider.